Creating a Culture of Service Excellence
Shelley Solomon, ShelleySolomon.com — The Authority on Service Excellence 

Time: 11:30 a.m. Monday
Location: Room E 171
 

Customer service has become the difference between success and failure for many companies in this economic downturn. According to Chain Leader Magazine, “More chains are touting their customer service chops as a way to drive traffic.” If you would like to see “service” as one of your hallmarks and a way to gain customer and employee loyalty, you will want to attend this thought provoking, energizing and motivating seminar by our industry’s successful author and entrepreneur with 25 years of lessons learned!